Congratulations on completing your purchase with HEW! All orders will be processed and shipped within 48-72 hours of placing your order. Once your order has been shipped you will receive your tracking number directly to your email provided. Our standard shipping time is 3-5 Business days, for wigs please allow 5-10 business days, and for International orders please allow 6-10 business days after your order has been processed. Business days are Monday – Friday not including holidays.
Please note all orders require a Signature Confirmation to ensure that you receive your order and it arrives to the correct destination. (An adult will need to be home to sign for package upon delivery). USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up, if necessary. We are not responsible for abandoned shipments.
Please ensure that the address provided in your order is accurate and verified by The United States Postal Service. Incomplete or incorrect address information can potentially delay shipping and processing times, please note we are not responsible for inaccurate shipping addresses and will only send out one email in attempt to correct your address. Please check the address information, make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Emails that go without a response will be automatically refunded and you’ll be prompted to resubmit your order.